Service Business Development Center (BDC) Representative

Nashua, NH

Full Time

Lovering Auto Group

Entry Level

Service Business Development Representative (BDC Representative)

Lovering Volvo Cars Nashua
Nashua, NH | Full-Time

Deliver Exceptional Customer Service with a Premium Automotive Brand

Lovering Volvo Cars Nashua is seeking a motivated, customer-focused Service Business Development Representative (BDR) to join our growing Service Department.

If you enjoy helping people, thrive on building relationships, and have experience in customer service, appointment scheduling, or a call center environment, we'd love to hear from you. Automotive experience is a plus—but we are happy to train the right candidate.

As the first point of contact for many of our service customers, you'll play an important role in creating an outstanding customer experience while helping drive service retention and department success.

Responsibilities

Answer inbound customer calls, emails, text messages, and online inquiries promptly and professionally.
Schedule, confirm, and coordinate service appointments.
Make outbound calls to customers regarding recommended maintenance, declined services, recalls, and upcoming service needs.
Follow up with missed appointments and help retain service customers.
Work closely with Service Advisors and the Service Manager to achieve department goals.
Maintain accurate customer information using CRM and dealership management software.
Support customer satisfaction initiatives and manufacturer service campaigns.
Deliver a friendly, professional, and positive customer experience on every interaction.

Qualifications

Customer service, BDC, call center, receptionist, or appointment scheduling experience preferred.
Automotive dealership experience is a plus but not required.
Excellent communication and phone skills.
Strong organizational and multitasking abilities.
Comfortable learning and using CRM and scheduling software.
Positive attitude, dependable, and team-oriented.
Being bilingual (English/Spanish) is a plus.

Compensation

Hourly pay ranges from $21-$26 per hour based on experience and qualifications.

Benefits

Competitive base salary + benefits
Medical, dental, and vision insurance
401(k) with company benefits
Paid vacation, holidays, and sick time
Ongoing paid training and career development
Opportunities for advancement within the Lovering Auto Group
Supportive, family-owned company culture

Why Lovering?

For over 60 years, Lovering Auto Group has built a reputation for exceptional customer service and employee satisfaction. We believe our people are our greatest asset and are committed to providing a positive work environment where employees can grow, succeed, and build rewarding careers.

If you're looking for an opportunity with a respected dealership that values teamwork, customer service, and professional development, we encourage you to apply.

We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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